12 September 2017
Alliance Council have been working directly with the Sounders FC around the entire fan experience since before the first game of the season.
The multiple changes for entry to CenturyLink Field, the move to clear bags and limits on sizes of purses have presented many challenges. We continue to present our experiences and concerns to the Club – and encourage all fans to report issues as they occur. Please stay in touch with your ticket representatives and provide details of any concerns or issues (time, gate, person’s name if possible).
We are fans too. We enter the stadium through the same gates and experience the same security teams. During the season we have seen a repeated lack of consistency in the application of gate policy. As stewards of the fan experience we have collected this repeatedly and brought it to the Club.
This past weekend many of our fans reported a range of unsatisfactory experiences. Yes we listened, yes we flagged these immediately post game with our Front Office representatives.
As fans we won’t see the inner workings of the Club. This is similar to an iceberg. We see the ten percent above the waterline.
The joint statement from the Sounders FC and CenturyLink Field is much like this. We – as fans, as Alliance Council – are not privy to the internal conversations and activities of the Club. I can imagine there were meetings across different groups – and these are likely sensitive.
What we do know is that the Club is listening to us all – Alliance Council, Supporter Groups, and every individual fan who provides feedback. We expect our Club to always celebrate and support the diversity of the fans and our broader community.
What we expect from our Club and the stadium at this time is inclusive, welcoming and consistent treatment for every fan. At the gates. Inside the stadium. Every time.